Contact Haneen Games
Get help with your account, games, coin purchases and technical issues.
Contact support
Use the platform support system to send a request and read replies in your account. Signing in is required to associate messages with your account and protect their details.
Game issues
Include the game, level if applicable, device, browser and steps before the issue. Explain what you expected and what actually happened.
Coin purchases and payments
Include the order number, package, date and payment status. Never send passwords, full card numbers, verification codes or sign-in credentials. If payment succeeded but coins are missing, refresh the order status and contact support.
Privacy and your account
Account settings let you update your profile and request a data export or account deletion. Use account support for questions about an existing request.